The Importance of Product Descriptions

productdescShowcasing products requires one to find the best possible method for writing product descriptions. While facts about the product needs to be included, simply listing the features can leave the product description feeling flat. A good balance of information, if done correctly, can result in quality content resulting in product descriptions that will help the products sell themselves.

Not every avatar visiting the store will know what the products can be used for. Therefore make sure that the simple element of what the product is used for is included in the description. Some products may also benefit from having a demo version rezzed in-world. Easy to understand information along with examples as well as a brief list of features will help to enrich the description even more. A prospect can become a paying customer by simply making them feel that they will miss out if they do not buy the product. Making it known this is a must-have product by mentioning the various ways that it can make their life easier is a great selling point.

Also, if this product can be gifted then list the types of people in the potential customer’s life who would be perfect recipients. A good picture of the item is a necessity. While the wording is important, the addition of multiple high-quality (minimum 512×512 pixels) texture or photographs as well as at least one video of the product can really drive the sale home.

 

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Product End Of Life Issues

productendoflifeEvery product sold has a life cycle of support. For some products, it can be much shorter than others. For instance, some scripted objects such as proximity sensors, resizers, communication tasks, and others can have a life cycle that is limited as a result of new scripting functions being made available.

Typically, there will be a successor product that one will try to steer customers into that replaces functionality with improved efficiency. However, there is always the problem of maintaining older versions of a product that is still being used by an existing loyal customer base. Ways to support older products, at least for a period of time, might require occasionally releasing bug fixes to adapt to a new environment.

Nobody wants to support an older product because they usually are not generating any new cash flow into a business, so they are a drag on the bottom line unless the product’s existing business model includes reoccurring revenue. Some businesses direct customers to a web site or pass out note-cards that has all of the pertinent information and then provide an upgrade path for users to obtain new versions at a discount or sometimes even for free.  For many businesses, the expense of supporting existing products whose life cycle has ended can be quite costly. The number of customers who are using an outdated product will dwindle over time as more and more of them switch to the latest technology.